Support

To make technology work in business, we believe it needs to be backed up with informed, enthusiastic and committed people.

FLG support is about some simple, old fashioned principles applied to a modern business. Our aim is to provide great technology backed up with exceptional service.

Contacting us for support should be a pleasure. FLG support is about creating a culture that focuses on making customers happy rather than responding to individual issues.

We achieve this by motivating and rewarding good people, keeping things simple, and ensuring that our philosophy is practised from top down.

  • We will act quickly to provide a resolution and keep you informed of our progress.
  • If a request is urgent, we'll try our very best to prioritise it for you.
  • One person will be empowered to take responsibility for your issue from start to finish.
  • We'll be open and honest in all communication with you, even if it's bad news.
  • Complaints will be dealt with fairly and can easily be escalated to director level.

Telephone:

01282 798545

UK based phone support

Reach our friendly support team during business hours on 01282 798545. Our support team is in Padiham, Lancashire.

Online customer centre

Get access to help and advice at any time through our customer centre. Contribute and vote on feature suggestions too.

Concierge level support

Concierge Edition users receive best practice guidance and hands on support to get the very best from their FLG investment.